Returns & Refunds
Last updated: 12 July 2026
We want you to love your purchase. If something isn't right, you may return or exchange eligible items within 7 days of delivery.
1. The 7-day window
You have 7 days from the date you receive your order to request a return or exchange. After 7 days we are unable to accept a return except for a manufacturing defect.
2. Condition of items
- Items must be unused, unworn and unwashed.
- Original tags must be attached and intact.
- Items should be returned in their original packaging where possible.
- Please keep the opening/unboxing video — it is required for any damage or wrong-item claim.
3. How to request a return
Message us on WhatsApp +94 71 101 2377 (or use our support page) with your order number, the item(s) concerned, the reason, and — for any damage — the opening video. We'll confirm the next steps and the return address.
4. Refunds & exchanges
| Payment method | How your refund is issued |
|---|---|
| Card / PayHere | Refunded to the original card/account, or an exchange. |
| Bank transfer | Refunded to your bank account, or an exchange. |
| Cash on Delivery | Bank transfer refund, store credit, or an exchange. |
Once we receive and inspect the returned item, approved refunds are processed within a few working days. Original delivery charges are non-refundable unless the return is due to our error (wrong or damaged item).
5. Damaged or wrong items
If your item arrives damaged or you received the wrong product, contact us within 7 days with your opening video and photos. We will arrange a replacement or full refund including any delivery charge, at no cost to you.
6. Non-returnable items
- Items marked as final sale or clearance.
- Customised or altered pieces.
- Items that have been used, washed, or had their tags removed.
- For hygiene reasons, certain innerwear/accessories where noted.
7. Contact
SRMJ Enterprises (PVT) LTD — WhatsApp +94 71 101 2377. We're happy to help make it right.